Effective Date: September 18, 2026
At Palace Skateboards Shop, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we’re here to help. Please review this Refund & Returns Policy carefully before requesting a return or refund.
1. Return Eligibility
You may request a return within 30 days of receiving your order.
To be eligible for a return, the item must:
- Be unused, unworn, and unwashed.
- Be in its original condition.
- Include all original tags and packaging.
- Be accompanied by proof of purchase or your order confirmation.
We reserve the right to refuse a return if the item does not meet these requirements.
2. Non-Returnable Items
The following items are generally not eligible for return or refund unless they arrive damaged or defective:
- Sale or clearance items.
- Gift cards.
- Items marked as Final Sale.
- Personalized or custom-made products.
- Undergarments or other products that cannot be returned for hygiene reasons.
3. Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.
To help us resolve the issue as quickly as possible, please provide:
- Your order number.
- Clear photos of the item.
- Photos of the packaging, if applicable.
- A brief description of the issue.
After reviewing your request, we may arrange a replacement, exchange, or refund where appropriate.
4. Return Process
To request a return:
- Contact our customer support team.
- Provide your order details and reason for the return.
- Wait for return authorization and instructions.
- Securely package the item in its original condition.
- Ship the item to the return address provided by our support team.
Returns sent without prior authorization may not be accepted.
5. Refunds
Once we receive your returned item, we will inspect it to confirm that it meets our return requirements.
If your return is approved, the refund will be issued to your original payment method within 5–10 business days.
Please note that the time required for a refund to appear in your account may vary depending on your bank, card issuer, or payment provider.
6. Exchanges
We may replace items that are damaged, defective, or incorrectly shipped.
If you would like to exchange an item for another size or color, please contact our customer support team. Exchanges are subject to product availability and the applicable return requirements.
7. Return Shipping
- Customers are responsible for return shipping costs unless the return is due to an error on our part, such as receiving a damaged, defective, or incorrect item.
- Original shipping charges are generally non-refundable unless otherwise required by applicable law.
- We recommend using a trackable shipping service when returning an item, as we cannot guarantee receipt of returns that are lost during transit.
8. Order Cancellations
Orders may be canceled only before they have been processed or shipped.
Once an order has been processed or shipped, it may no longer be canceled and must follow the applicable return process.
If you need to cancel an order, please contact our customer support team as soon as possible after placing your order.
9. Late or Missing Refunds
If your approved refund has not appeared in your account, please:
- Check your bank account again.
- Contact your credit card or payment provider, as refunds may take additional time to appear.
- Contact your bank for information about pending or processing refunds.
If you have completed these steps and still have not received your refund, please contact our support team for assistance.
10. Contact Us
If you have questions about this Refund & Returns Policy or need assistance with a return or refund, please contact us:
Website: palaceskateboardsshop.com
Email: support@palaceskateboardsshop.com