Effective Date: September 18, 2026

At Palace Skateboards Shop, we want every customer to have a smooth and reliable shopping experience. This Refund & Cancellation Policy explains when orders can be canceled and how refunds are handled.

1. Order Cancellation

You may request to cancel your order before the order has been processed or shipped.

To request a cancellation, please contact our customer support team as soon as possible after placing your order and provide your order number.

Once an order has been processed, packed, or shipped, we may not be able to cancel it. In such cases, the order will be subject to our applicable return and refund procedures.

2. Cancellation by Palace Skateboards Shop

We reserve the right to cancel an order when necessary, including in situations such as:

  • The product is unavailable.
  • There is an error in product pricing or information.
  • We suspect fraudulent or unauthorized activity.
  • The shipping information provided is incomplete or invalid.
  • A technical or system error affects the order.

If we cancel an order after payment has been received, an applicable refund will be issued to the original payment method.

3. Refund Eligibility

Refunds may be available for eligible returned products in accordance with our return requirements.

To qualify for a refund, returned products generally must:

  • Be unused, unworn, and unwashed.
  • Be in their original condition.
  • Include original tags and packaging.
  • Be accompanied by proof of purchase or order confirmation.

Certain products may be excluded from refunds, including final sale, clearance, personalized, or other non-returnable items where applicable.

4. Damaged, Defective, or Incorrect Orders

If you receive a product that is damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please provide:

  • Your order number.
  • Clear photos of the product.
  • Photos of the packaging, if applicable.
  • A description of the issue.

After reviewing the request, we may offer a replacement, exchange, or refund where appropriate.

5. Refund Processing

Once an eligible returned item has been received and inspected, we will notify you whether the refund has been approved.

Approved refunds will generally be processed to the original payment method within 5–10 business days.

The time required for the refund to appear in your account may vary depending on your bank, card issuer, or payment provider.

6. Return Shipping Costs

Unless the return is the result of an error on our part, customers are generally responsible for return shipping costs.

If you received a damaged, defective, or incorrect product, we will review the situation and determine the appropriate resolution.

Original shipping charges are generally non-refundable unless otherwise required by applicable law.

7. Refunds for Canceled Orders

If an order is successfully canceled before processing or shipment and payment has already been collected, the applicable refund will be issued to the original payment method.

Refund processing times may vary depending on the payment provider or financial institution.

8. Late or Missing Refunds

If you have not received an approved refund, please:

  • Check your bank account again.
  • Contact your credit card or payment provider.
  • Contact your bank to confirm whether the refund is still processing.

If you have completed these steps and still cannot locate your refund, please contact our customer support team.

9. Contact Us

If you have questions about refunds, cancellations, or an existing order, please contact us:

Website: palaceskateboardsshop.com
Email: support@palaceskateboardsshop.com